I alluded to this in an earlier post, but if you want to add a new subdomain to a domain, you have to add the DNS entry to the zone manually (i.e., just doing “Create Subdomain” isn’t sufficient). The steps are:
- Create the subdomain in the Plesk Control Panel, under Domains -> <DOMAIN NAME> -> Subdomains
- Open the Parallels Business Automation control panel, and under System -> Domain Management -> All My Domains -> Domain Name, choose the “DNS Zone” tab.
- Click “New Record”
- Enter the name, choose type A, and set the value to the same IP address as everything else.
Now, once you give your ISP a chance to catch up on the propagation, your new subdomain should be available.